Are access codes or CD’s included with rental books?
Supplements are not guaranteed to come with used books, whether you are renting or purchasing the book. Similarly, access codes are not guaranteed to work for used books, since many access codes are set to expire by the publisher after their first usage.
How long will it take for my order to be processed?
Most orders will be processed within 24 hours. During the beginning and ending of the school semester orders can take up to 72 hours to be processed. Students that choose to pick up their book(s) in-store and can pick up their order once it has been processed.
How long will it take for my book to arrive?
Ground shipping normally arrives in 7-10 business days once the order has been processed. 2nd day air normally arrives in 3-4 business days once the order has been processed. Overnight shipping normally arrives in 2-3 business days once the order has been processed. We strive to use traceable shipping methods, and to provide that tracking information to you so that you can follow the progress of your shipment. However, we also rely on several fulfillment partners so it is possible for some books to be shipped without tracking information.
Is my information secure?
Remember: we will never ask you to provide personal information, login information, password information, or credit card information by email or by telephone.
Which credit cards do you accept?
In-store we accept Visa, Mastercard, Discover, American Express and bank debit cards. Through our website we accept Visa, Mastercard, Discover and American Express credit cards. We cannot accept debit only bank cards when purchasing through our website. When renting a book from us, you are agreeing that we can store your credit card information for a period of up to 45 days past your Return Date. Your card’s expiration date must be beyond this time frame.
My credit card should be working, so why is it being rejected?
We accept Visa, Mastercard, Discover and American Express credit cards. We do not accept debit only bank cards on our website. When renting a book from us, you are agreeing that we can store your credit card information for a period of up to 45 days past your Return Date. Your card’s expiration date must be beyond this time frame.
Please ensure that you are using the proper CVV code for your card, and that the billing address matches the address of the card holder. You may need to dial the customer service number located on your credit card to diagnose the problem.
The book I need is not available to rent…why not?
Sometimes it is almost as cheap to buy a book as it would be to rent it. This can happen with very low cost books, such as paperback novels, or with older books when a new edition is scheduled to be released. If we are not renting a specific book, we will offer a used copy for sale if we have it in stock, and we will provide an option for you to purchase a new book (and still save money over buying the book at your campus bookstore).
Why did my rental book come from somebody else, and not KB Books?
KB Books has a book warehouse in San Diego, CA, but we also buy books from a variety of reputable booksellers and distributors. To save time and money, those suppliers send certain books that you order directly to you.
The packing slip in the book can be discarded, as it may reflect what we paid to buy the book, not what you paid to rent or purchase it. When you are ready to return the book, or if you need a refund, it must be returned to KB Books since we are the owner of the book, not the company that sent you the book.
Do you ship internationally?
No. We ship to the 48 contiguous US States. We do not ship to Hawaii or to Alaska. We do not ship to military addresses (APO/FPO). We apologize for any inconvenience this might cause.
Why do I need to register for an account?
We’ve tried to keep the registration process quick and easy. You need to set up an account so that we can bill your credit card properly, and manage your transaction through to its completion.
Why are you charging me sales tax?
KB Books must comply with state and local tax laws. The law requires us to collect and remit sales and use taxes in States that do not have specific exemptions for textbooks.
Can I get expedited delivery?
Yes, we offer 2nd day air and overnight delivery for an additional cost. 2nd day air normally arrives in 3-4 business days once the order has been processed. Overnight shipping normally arrives in 2-3 business days once the order has been processed.
Why do rental prices for books change?
Prices are generated dynamically and reflect market conditions for each book. Your price is not final until you complete the checkout procedure and pay for your book.
Customer Service Questions
You sent me the wrong book!
We sell and rent many thousands of books and we try very hard not to make mistakes. If we have made a mistake with your order, please contact us as soon as possible by emailing us at email@example.com. Please include your order number in your email to us. We will resolve the problem with you as rapidly as possible.
When you select a book to rent or buy, your order will be associated with a specific 10-digit or 13-digit ISBN number that is located on the back of the book near the bar code, and again inside the first several pages of the book. If you received a book that does not match the ISBN number of your order, the mistake will be resolved at our expense.
How do I get a refund?
Refunds are easy - we understand that professors change course requirements and students change courses all the time. Textbook(s) must be refunded in person prior to the refund deadline that is set for each semester. All items must be returned in the condition in which it was originally purchased. If the book was purchased new, it must not be marked, soiled, scuffed, or damaged in any way. If the book was originally wrapped, boxed or contained any supplemental materials it must be returned exactly the same way..
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible using the “Cancel Order” button in your account ordering history. During the busy season before a new semester begins, we are geared up to complete orders rapidly, usually within minutes of receiving a purchase or rental book order. If we have time to cancel your order, we will – it saves you the hassle of returning the book, and saves us the expense of processing your order.
Why was my order canceled?
The item ordered is out of stock and we are unable to reorder the item for you.
On rare occasions, inaccurate pricing information is displayed on our Website, and we have the right to cancel orders that are made with pricing errors. If this occurs, we will seek to contact you immediately.
Cancellations may also occur due to violations of our Policies.
What do I do if the book that I received is damaged?
Please contact us at firstname.lastname@example.org as soon as possible but in any event no later than 3 business days after you receive your book. Please include your order number in your email. We will work with you to correct the problem.
Selling Textbooks to KB Books (Buyback)
Get cash for your books – fast!
When you sell a book to KB Books, we will pay you cash once the transaction is completed. You will need a valid state issued id and email address.
What condition does a book need to be in (condition guidelines)?
KB Books purchases books that are in Good condition, Very Good condition, or better. What does this mean?
- The covers must be intact and not covered by tape (normal bookstore stickers are OK)
- The cover must not be loose or pulling away from the pages
- The copyright page must be intact
- The cover and the pages must be free from water damage (or any other damage caused by liquids)
- SOME highlighting or underlining is acceptable, as long as fewer than 20% of the pages have highlighting or underling on them. Also, the text cannot be obscured by writing or drawing.
- Study guides and other fill-in books must have all pages, with no answers written into the book
KB Books does not purchase instructor editions (also known as “annotated instructor editions”, or “IAE”) or international editions. Covering the markings of a teacher’s edition or an international edition with electrical tape or stickers does not make it acceptable.
Can I sell a book with no supplements?
If you are selling a textbook that originally came with a supplement, such as a CD or a DVD, the supplement must be included with your book. If you try to sell a book without its supplement, the price quote may be less for that item.
Caring for Your Rental Book
How do I avoid any damage fees when my book is returned?
Your savings are made possible because over time, multiple people will rent the same book. Therefore you are agreeing to take care of the book so that it is still in good condition when it is returned to us. We understand what regular textbook wear is, and you will not be charged additional fees for books that are still in good condition. Simply put, this means that the covers are intact and are not bent or torn, the pages are clean of any writing or underlining, there is no highlighting or a limited amount of highlighting (highlighting on fewer than 20% of pages is acceptable), there is no water damage or staining, and the spine and binding of the book are intact and solid. Supplemental materials delivered with your book (such as CD’s and/or DVD’s) need to be returned with your book.
If your book is returned in a condition such that it cannot be rented again, you will be charged damage fees or replacement costs depending upon the condition of the book. These conditions are explained in detail in your End User Agreement.
Minor Damage Fees – You will be assessed a flat fee of $15 for damages such as:
- Highlighting, where the highlighting does not obscure the text of the book, and appears on more than 20% of the pages of the book
- Writing or underlining in the book, where the writing in the book does not obscure the text of the book, and appears on more than 20% of the pages of the book
- Supplemental materials (such as CD’s or DVD’s) are not returned
Major Damage Fees – If your rental book is returned to us in an unusable condition, you will be charged the full list price of the book less the rental fee you originally paid so that the book may be replaced. You have the option of obtaining an undamaged copy of the book that you rented, and returning that instead. Examples of Major Damage include:
- Water damage
- Stained or missing pages
- Torn or missing cover(s)or pages
- Excessive highlighting or other markings that obscure the text and/or are present on more than 33% of the pages of the book
- Any other condition rendering the book unusable.
Can I write in my rental book?
No – the book needs to be returned in good condition, which includes keeping the pages clean and free from any markings or underlining. For more information, please see the question “How do I avoid any damage fees when my book is returned?”
Can I highlight the rental book?
Yes – if you limit the amount of highlighting to fewer than 20% of the pages of the book. For more information, please see the question “How do I avoid any damage fees when my book is returned?”
Returning Your Rental Book
How do I return my rental book when I am done with it?
Return your rental book(s) to the KB Books location that you rented it from.
How do I find the Return Date for my rental book?
Your Return Date will be clearly displayed on your contract. If you are unsure, please contact us at email@example.com. It is your responsibility to return your book to us by the deadline if you do not receive an email reminder or misplace your rental contract.
Can’t you just remind me when the book is due with an email?
We’ll try, but sometimes our informational emails are caught in spam filters. To lessen the likelihood of that happening, please add these email addresses to your address book or contact list:
You are responsible for returning your rental book by the Return Date even if you do not receive any email reminders from us.
How do I convert my rental to a purchase?
If you wish to convert your rental to a purchase, please email us your request at firstname.lastname@example.org. Please include your name and the serial number of the book in your email, and we will quote you the price to buy your book. The cost to convert to a purchase is the list price of the book less the price you paid for the rental book (not including taxes and any shipping fees).
What if I have lost my book or it was stolen?
The book is your responsibility during the rental period, and you will need to pay for a replacement copy if the book is lost or stolen. Please contact us at email@example.com to notify us that you will be unable to return the rental book. Please include your order number in your email.
The replacement cost is calculated as the list price of the book less any rental fees already paid plus a processing fee of $9.95.
If I return the book early, will I get some money back?
No – there are no refunds or partial refunds for using the book for a shortened rental period.