Caring for Your Rental Book
How do I avoid any damage fees when my book is returned?
Your savings are made possible because over time, multiple people will rent the same book. Therefore you are agreeing to take care of the book so that it is still in good condition when it is returned to us. We understand what regular textbook wear is, and you will not be charged additional fees for books that are still in good condition. Simply put, this means that the covers are intact and are not bent or torn, the pages are clean of any writing or underlining, there is no highlighting or a limited amount of highlighting (highlighting on fewer than 20% of pages is acceptable), there is no water damage or staining, and the spine and binding of the book are intact and solid. Supplemental materials delivered with your book (such as CD’s and/or DVD’s) need to be returned with your book.
If your book is returned in a condition such that it cannot be rented again, you will be charged damage fees or replacement costs depending upon the condition of the book. These conditions are explained in detail in your End User Agreement.
Minor Damage Fees – You will be assessed a flat fee of $15 for damages such as:
Major Damage Fees – If your rental book is returned to us in an unusable condition, you will be charged the full list price of the book less the rental fee you originally paid so that the book may be replaced. You have the option of obtaining an undamaged copy of the book that you rented, and returning that instead. Examples of Major Damage include:
- Highlighting, where the highlighting does not obscure the text of the book, and appears on more than 20% of the pages of the book
- Writing or underlining in the book, where the writing in the book does not obscure the text of the book, and appears on more than 20% of the pages of the book
- Supplemental materials (such as CD’s or DVD’s) are not returned
- Water damage
- Stained or missing pages
- Torn or missing cover(s)or pages
- Excessive highlighting or other markings that obscure the text and/or are present on more than 33% of the pages of the book
- Any other condition rendering the book unusable.
Can I write in my rental book?
No – the book needs to be returned in good condition, which includes keeping the pages clean and free from any markings or underlining. For more information, please see the question “How do I avoid any damage fees when my book is returned?”
Can I highlight the rental book?
Yes – if you limit the amount of highlighting to fewer than 20% of the pages of the book. For more information, please see the question “How do I avoid any damage fees when my book is returned?”
Returning Your Rental Book
How do I return my rental book when I am done with it?
Return your rental book(s) to the KB Books location that you rented it from.
How do I find the Return Date for my rental book?
Your Return Date will be clearly displayed on your contract. If you are unsure, please contact us at firstname.lastname@example.org. It is your responsibility to return your book to us by the deadline if you do not receive an email reminder or misplace your rental contract.
Can’t you just remind me when the book is due with an email?
We’ll try, but sometimes our informational emails are caught in spam filters. To lessen the likelihood of that happening, please add these email addresses to your address book or contact list: email@example.com
You are responsible for returning your rental book by the Return Date even if you do not receive any email reminders from us.
How do I convert my rental to a purchase?
If you wish to convert your rental to a purchase, please email us your request at firstname.lastname@example.org. Please include your name and the serial number of the book in your email, and we will quote you the price to buy your book. The cost to convert to a purchase is the list price of the book less the price you paid for the rental book (not including taxes and any shipping fees).
What if I have lost my book or it was stolen?
The book is your responsibility during the rental period, and you will need to pay for a replacement copy if the book is lost or stolen. Please contact us at email@example.com to notify us that you will be unable to return the rental book. Please include your order number in your email.
The replacement cost is calculated as the list price of the book less any rental fees already paid plus a processing fee of $9.95.
If I return the book early, will I get some money back?
No – there are no refunds or partial refunds for using the book for a shortened rental period.